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Berkshire Hathaway a tradition of range and inclusion – Hartford Courant


Even with the pandemic’s upheaval, Amy Bakula, a relocation supervisor at Berkshire Hathaway HomeServices New England/New York/Hudson Valley Properties, all the time felt safe the actual property firm’s leaders would navigate via the uncertainty to what would absolutely be a vastly modified office.

“We by no means felt we have been simply on the market floating,” Bakula, who has labored for the corporate for 25 years, beginning as an administrative assistant, mentioned. “Now we have to do enterprise just a little in another way however I like how we’re nonetheless capable of make issues work. No matter is thrown at us, we all know we’re going to get via it.”

A robust sense of innovation rooted in worker empowerment fostered with a tradition dedicated to range and inclusion is a part of what made the corporate the winner this yr within the Hartford Courant Prime Workplaces 2022 survey within the giant employer division.

(Douglas Hook)

The Wallingford-based firm positioned on the high in its class for the third straight yr. It additionally gained the identical award in 2018.

Candace Adams, the corporate’s president and chief government, mentioned Berkshire Hathaway HomeServices’ tradition is constructed on a basis of listening to staff and empowering them to make choices. Coaching and mentoring are also essential to constructing a cohesive, profitable office atmosphere, even one the place many extra individuals are working from dwelling, Adams mentioned.

“When you empower them and there is a distinction between ‘I’ve to go to work at this time’ or ‘I wish to go to work,’ Adams mentioned. “And I wish to go there as a result of that is thrilling what’s taking place at work, and we’re all enthused. That is what we have now right here.”

Bakula mentioned she doesn’t really feel micromanaged in her job that includes folks shifting out and in of Connecticut — and securing the connections to make that occur.

“I personal what occurs, what’s constructive, what’s destructive,” Bakula mentioned. “I’m able to affect that, make choices by myself and I am simply allowed to develop and know I haven’t got to examine with somebody to decide.”

Bakula mentioned she might be artistic in her choices with the data she has the assist — and steerage, if wanted — from her bosses.

The residential actual property enterprise is coming off a frenzied couple of years of shopping for and promoting properties, touched off by the pandemic. The market is now cooling a bit with few homes available on the market and rates of interest rising. Sale costs should not rising as quickly as they have been a yr in the past, however a number of gives are nonetheless frequent, perhaps, say 4 however not 20.

Up to now yr, Berkshire Hathaway HomeServices New England/New York/Hudson Valley was ranked on the high of 33 Berkshire Hathaway HomeServices corporations nationwide for a way range and inclusion is built-in in its tradition, based mostly on a survey of staff.

Adams mentioned the corporate has a range and inclusion council that meets month-to-month. The council strives to coach on being accepting and open-minded, in search of range and celebrating it, whether or not race, faith or sexual orientation or identification.

Staff “like having an atmosphere that it doesn’t matter what you suppose or what you do, you are accepted,” Adams mentioned. “It does not imply that there aren’t expectations for efficiency. You need to do your job. You need to be skilled. Be the most effective you might be, and that is the expectation we set, however you might be the most effective you may for who you’re.”

Adams mentioned range and inclusion is a extremely private one for her as a result of her grandchildren are biracial.

The corporate mentioned it registered a 50% enhance in minority staff employed between 2020 and 2021, the most recent figures out there. There was additionally a 39% rise within the minority actual property brokers employed in the identical interval, in keeping with the corporate.



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Adams mentioned the pandemic has introduced vital modifications to the actual property enterprise, notably that far fewer brokers and brokers come into the workplace.

“So, until we set up a gathering, they are not there,” Adams mentioned. “I used to have the ability to go into workplaces and see 15-20 folks, now there’s 2.”

Adams mentioned she made the choice within the final six months to consolidate the Berkshire Hathaway workplaces in Wethersfield and Newington into an workplace in Berlin.

“We’ll proceed to do this in some markets, if the market is suited to that,” Adams mentioned.

Berkshire Hathaway HomeServices has a protracted custom of work-life stability, however the pandemic has added extra flexibility to work schedules on the firm, Adams mentioned.

“I feel probably the most notable change is that we have now extra flexibility about ‘Maybe I wish to do business from home on Thursday and we are saying, ‘Okay,’ which we’d not have three years in the past.”

Kenneth R. Gosselin might be reached at

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